Frequently asked questions
How do we help?
Our therapists work with all age groups. We will work with you to explore solutions to your difficulties and show you and/or others how to put solutions into action.
What can I expect?
Once you have agreed to seeing one of our therapists they will contact you to make an appointment.
In consultation with you the therapist will gather information from you and possibly where appropriate your carers, whanau/family, or other health professionals. Through asking questions, observations, physical examination, tests, discussion and by reading previous reports.
The therapist will analyse this information and work with you to develop a treatment plan (course of action).
You are able to opt out of this process at any stage.
How can I access your service?
We accept referrals from anyone: individuals, GPs, teachers, caregivers, rest homes.
How do I know which therapist to see?
Our friendly reception staff will ask you a few brief questions to determine which therapist can can help you. During your first appointment with that therapist, they will advise you if they think other healthcare professionals should be involved.
It's been a long time since my accident/illness, is it still worth trying therapy now?
Our therapists can advise whether they think improvement is possible - give us a call and we can discuss this.
What does assessment involve?
Assessment allows the therapist to identify the possible cause/s of your difficulties.
Information will be gathered from you, your carers, family/whanau. This will involve discussion with you asking questions, observation, physical examination, tests/measurements, and reading previous reports
We may ask your permission to contact other health professionals as appropriate to make sure we have all relevant information to help with diagnosis and treatment.
Why do I need to be assessed, can't the therapist just treat the problem?
In order to treat a problem, we have to know what it is. Assessment sessions allow us to gain an in-depth understanding of what your difficulty is and how it is affecting you on a daily basis.
How many treatment sessions will I need?
This is dependent on what your therapy goals are, and how many sessions you would like. Your therapist will discuss this with you at your first session.
I'm a carer, can you provide me with some advice about how to manage?
Yes, all of our therapists provide education to clients and their carers as part of treatment.
Do you write reports?
Yes, we can provide written reports on request.
Travel is difficult for me, can I still have therapy?
Yes, we will travel to your home to provide therapy services. We work anywhere in the Canterbury region.
How much will it cost me?
We charge an hourly rate plus travel time and mileage (a minimum charge of half an hour will apply)
Fees will vary depending on the services required. For the quickest service we give a verbal estimate of the time and hourly rate. Terms and Conditions apply. A written estimate can be provided.
Give us a call, we'd be happy to talk about our pricing options.
If I decide to withdraw from assessment or treatment part way through what will I be charged?
You will only be charged for work completed thus far.
Please feel free to email firstname.lastname@example.org or phone us and talk to our friendly administration team - 03 3775280
Make a referral
We accept referrals via email or phone. Organisations may choose to download the referral form and email or post it to us.
Our prices vary depending on whether you it's your first or a follow-up appointment. Give us a call, we'd be happy to talk about our pricing options.
Patient information sheet
Referral form - general public
Referral form - organisations & health professionals